Saturday

NEW SERVICE - ENGLISH FOR CONFCALLS


It is the weakest link in the communication chain of many international companies. Conference calls can be a nightmare if the conditions condusive to clear comprehension are not met. While technological advances have improved sound quality, poor communication skills remain the underlying problem and root cause of most confcall communication problems. In many cases, confcall participants are aware of typical communication issues: participants speaking over each other, people joining a confcall halfway through without introducing themselves, contributors speaking too fast etc. Equally, many are frustrated by the lack of sensitivity of native English speakers towards non-native English speaking participants. The former often speak too fast, employ obscure idioms, jargon and slang and frequently express themselves as if they were chatting with their friends down the pub. Meanwhile, the non-native English speakers understand little of what is being said or, even worse, think they have understood when, in fact, they haven't. Equally, non-native English speakers may confuse and frustrate others due to their poor command of English, usage of 'false-friends' etc.

Based on numerous observations of international conference calls, our new service ENGLISHforCONFCALLS helps improve the quality of your conference calls by identifying linguistique problems or 'red-zones' which cause confusion, misunderstanding and frustration during conference calls. Created in association with YourEnglishSuccess!, ENGLISHforCONFCALLS is an advisory service designed for international companies for whom English is, or has recently become, the language for cross-border communication between different entities.

ENGLISHforCONFCALLS consultants will observe your conference calls in order to identify potential and actual communication 'red-zones' such as poor English usage by non-native English speakers and obscure, unclear and poorly-expressed contributions from mother tongue English speakers.

ENGLISHforCONFCALLS consultants and conference call participants will then attend a debriefing meeting in order to draw up an action plan to resolve the 'red-zones'. This may involve language coaching for the non-native English speakers, but equally, it could recommend coaching mother tongue English speakers who employ unnecessary idioms or slang, who speak too fast and who generally lack awareness of the difficulties facing their non-native English speaking colleagues.

Friday

LISTENING : BUSINESS PODCASTS


Listen to Julie Lenzer Kirk, president and CEO of Path Forward International Inc. as she lists the top five hiring mistakes that startup companies make.

Listen to Peter Pizzi, attorney and partner at Connell Foley LLP in Roseland, N.J., as he discusses the general guidelines for staying legal after leaving a company to start a related venture.

Listen to Kurt Carlson, an attorney from Wheaton, Ill.-based Stock, Carlson, Flynn & McGrath LLC, as he offers up advice on liability and business structure.

CLICK HERE TO LISTEN : Interactive Media | MasterCard®

Economist.com


READ THE ECONOMIST'S ANALYSIS OF THE FINANCIAL CRISIS

CLICK HERE TO READ : Economist.com

CLICK HERE FOR THE ECONOMIST'S BUSINESS NEWS VIDEO :

Tuesday

THIS WEEK'S BUSINESS IDIOM : TO BAIL OUT


TO BAIL OUT (a company)
This week, US investment bank Bear Stearns, on the verge of collapse, was bailed out when it was been bought by JP Morgan for a fraction of its former value, with backing of the US Federal Reserve.
Last summer, two of Bear Stearns' hedge funds had to be bailed out, partly precipitating the first stage of the global credit crunch.
So, to bail out a company - usually a financial institution - means to prevent it from collapsing following heavy losses. In 1995, Barings Bank was faced with financial collapse - bankruptcy - after the rogue trader, Nick Leeson, made huge losses. The Bank of England decided not to bail out Barings and the bank was eventually sold to ING for £1.

VIDEO : THE LANGUAGE OF SUBPRIME

Watch this BBC television report which explains the background to, and the causes of, the current sub-prime mortgage crisis :

The US sub-prime mortgage crisis has lead to plunging property prices, a slowdown in the US economy, and billions in losses by banks. It stems from a fundamental change in the way mortgages are funded.


Click here to watch : BBC NEWS | Special Reports | creditcrunch

Read the following text about the sub-prime crisis. What do the words and expressions in bold mean ?

Traditionally, banks have financed their mortgage lending through the deposits they receive from their customers. This has limited the amount of mortgage lending they could do.

In recent years, banks have moved to a new model where they sell on the mortgages to the bond markets. This has made it much easier to fund additional borrowing,

But it has also led to abuses as banks no longer have the incentive to check carefully the mortgages they issue.

In the past five years, the private sector has dramatically expanded its role in the mortgage bond market, which had previously been dominated by government-sponsored agencies like Freddie Mac.

They specialised in new types of mortgages, such as sub-prime lending to borrowers with poor credit histories and weak documentation of income, who were shunned by the "prime" lenders like Freddie Mac.

They also included "jumbo" mortgages for properties over Freddie Mac's $417,000 (£202,000) mortgage limit.

The business proved extremely profitable for the banks, which earned a fee for each mortgage they sold on. They urged mortgage brokers to sell more and more of these mortgages.

Now the mortgage bond market is worth $6 trillion, and is the largest single part of the whole $27 trillion US bond market, bigger even than Treasury bonds.

For many years, Cleveland was the sub-prime capital of America.

It was a poor, working class city, hit hard by the decline of manufacturing and sharply divided along racial lines.

Mortgage brokers focused their efforts by selling sub-prime mortgages in working class black areas where many people had achieved home ownership.

They told them that they could get cash by refinancing their homes, but often neglected to properly explain that the new sub-prime mortgages would "reset" after 2 years at double the interest rate.

The result was a wave of repossessions that blighted neighbourhoods across the city and the inner suburbs.

By late 2007, one in ten homes in Cleveland had been repossessed and Deutsche Bank Trust, acting on behalf of bondholders, was the largest property owner in the city.

Sub-prime lending had spread from inner-city areas right across America by 2005.

By then, one in five mortgages were sub-prime, and they were particularly popular among recent immigrants trying to buy a home for the first time in the "hot" housing markets of Southern California, Arizona, Nevada, and the suburbs of Washington, DC and New York City.

House prices were high, and it was difficult to become an owner-occupier without moving to the very edge of the metropolitan area.

But these mortgages had a much higher rate of repossession than conventional mortgages because they were adjustable rate mortgages (ARMs).

The payments were fixed for two years, and then became both higher and dependent on the level of Fed intereset rates, which also rose substantially.

Consequently, a wave of repossessions is sweeping America as many of these mortgages reset to higher rates in the next two years.

And it is likely that as many as two million families will be evicted from their homes as their cases make their way through the courts.

The Bush administration is pushing the industry to renegotiate rather than repossess where possible, but mortgage companies are being overwhelmed by a tidal wave of cases.

The wave of repossessions is having a dramatic effect on house prices, reversing the housing boom of the last few years and causing the first national decline in house prices since the 1930s.

There is a glut of four million unsold homes that is depressing prices, as builders have also been forced to lower prices to get rid of unsold properties.

And house prices, which are currently declining at an annual rate of 4.5%, are expected to fall by at least 10% by next year - and more in areas like California and Florida which had the biggest boom.

The property crash is also affecting the broader economy, with the building industry expected to cut its output by half, with the loss of between one and two million jobs.

Many smaller builders will go out of business, and the larger firms are all suffering huge losses.

The building industry makes up 15% of the US economy, but a slowdown in the property market also hits many other industries, for instance makers of durable goods, such as washing machines, and DIY stores, such as Home Depot.

Economists expect the US economy to slow in the last three months of 2007 to an annual rate of 1% to 1.5%, compared with growth of 3.9% now.

But no one is sure how long the slowdown will last. Many US consumers have spent beyond their current income by borrowing on credit, and the fall in the value of their homes may make them reluctant to continue this pattern in the future.

One reason the economic slowdown could get worse is that banks and other lenders are cutting back on how much credit they will make available.

They are rejecting more people who apply for credit cards, insisting on bigger deposits for house purchase, and looking more closely at applications for personal loans.

The mortgage market has been particularly badly affected, with individuals finding it very difficult to get non-traditional mortgages, both sub-prime and "jumbo" (over the limit guaranteed by government-sponsored agencies).

The banks have been forced to do this by the drying up of the wholesale bond markets and by the effect of the crisis on their own balance sheets.

The banking industry is facing huge losses as a result of the sub-prime crisis.

Already banks have announced $60bn worth of losses as many of the mortgage bonds backed by sub-prime mortgages have fallen in value.

The losses could be much greater, as many banks have concealed their holdings of sub-prime mortgages in exotic, off-balance sheet instruments such as "structured investment vehicles" or SIVs.

Although the banks say they do not own these SIVs, and therefore are not liable for their losses, they may be forced to cover any bad debts that they accrue.

Also suffering huge losses are the bondholders, such as pension funds, who bought sub-prime mortgage bonds.

These have fallen sharply in value in the last few months, and are now worth between 20% and 40% of their original value for most asset classes, even those considered safe by the ratings agencies.

If the banks are forced to reveal their losses based on current prices, they will be even bigger.

It is estimated that ultimately losses suffered by financial institutions could be between $220bn and $450bn, as the $1 trillion in sub-prime mortgage bonds is revalued.

AUDIO DOWNLOAD : CHINA'S DEVELOPMENT


China Yangtze Three Gorges Project (TGP), as one of the biggest hydropower-complex projects in the world, ranks as the key project for improvement and development of Yangtze River. The dam is located in the areas of Xilingxia gorge, one of the three gorges of the river, which will control a drainage area of 1 million km2 , with an average annual runoff of 451 billion m3 . The open valley at the dam site, with hard and complete granite as the bedrock, has provided the favorable topographical and geological conditions for dam construction.

Click here to listen :BBC - Radio 4 - In Business

AUDIO DOWNLOAD : BUSINESS INNOVATION


Listen :BBC - Radio - Podcasts - Peter Day's World of Business

GLOBALBIZ: INNOVATION (PART 1)

Peter Day looks at the role of innovation in business and how good ideas shape the future of technology. His guest is Sophie Vandebroek, chief technology officer at Xerox, the company we traditionally associate with the photocopier – who are also spearheading developments in many other areas including ‘smart document technology’. Sophie will be telling us about innovation, past, present and future at Xerox and how to create an environment where ideas can really flourish.

Wednesday

DOWNLOAD BUSINESS NEWS AND ANALYSIS


Watch and listen (download to your MP3 player) the latest business news and analysis on: http://audiovideo.economist.com/

Sunday

CHAIRING MEETINGS : OPENING THE MEETING


First impressions are very important. If you have to chair (or facilitate) a meeting it is essential that you open the meeting effectively. This means establishing your authority as the chairman of the meeting, ensuring that the purpose of the meeting is clear to all, making sure that everyone has a copy of the agenda and going through the various points of the agenda, before 'getting down to business'. The following transcript of the opening of a meeting contains some useful expressions :

"Okay everyone, let's get started. John sends his apologies - he's tied up with some of our Bangalore team.
Well, as you know, we're here today to look into ways of streamlining all our IT operations and to come up with some cost-cutting solutions. Did everyone receive a copy of the agenda ? Good. Well, as you can see, there are 3 items to discuss : the recent technical problems that we've been having; the various outsourcing options that are on offer and, finally, the cost-cutting solutions that Singapore have sent us. Would anyone like to add anything to the agenda ? .........
I'm sorry Mike, but I don't think that really comes under the scope of today's meeting. We'll come back to that at later date, if you don't mind.
Okay, at this point, I'd like to hand over to Pete, who's going to kick off with a review of the recent technical issues that have been dogging us and the solutions that he's come up with. Pete ?"

Monday

BUSINESS IDIOM OF THE WEEK


TO TURN A COMPANY AROUND

The expression 'to turn a company around' means to take the company from a state of severe difficulty in which it is loss-making, on the verge of bankruptcy, going to the wall to a situation in which it is once again a thriving, profit-making, successful company.

KEY VOCABULARY - STOCK MARKET TRENDS


While you watch this analysis of the US stock markets, listen out for the key lexical structures below:

to tell the whole story
a sharp sell-off
a slight rally
late in the day
courtesy of
to push the market higher
unable to hold there
oversold (market)
a bounce
stabilisation
that proved not to be the case
nothing bullish about...
it's pretty obvious
to come close to
it's likely
bear markets are tricky
to keep an eye on
the volume retreated
a level of resistance
to test the lows (or highs)
to pierce down into
irrelevant
the pattern
that adds further significance to...
it's not going to turn
paying attention to
to be alert (to)
the buyers came back in
a choppy environment
the benefit of the doubt
the prior level of support
that's still 4 points away
I don't know what it's going to take
it seems to me that...
no sign of reversal
to look for bottoms in the market
to grind lower
an ascending trend-line
to lead to
the bottom line is...