Saturday

TODAY'S BUSINESS IDIOM: (IS) ANYONE'S GUESS

(IS) ANYONE’S GUESS (LES PARIS SONT OUVERTS)

  • Picking the rises and falls in petrol prices is anyone's guess these days.
  • A few years ago Nokia was the market leader and look where it is today. Whether Apple or Samsung, or even another player, will eventually dominate the smart phone market is anyone’s guess.
  • What the state of the Euro economies will be in a year from now is anyone’s guess.

Wednesday

TODAY'S BUSINESS IDIOM : ON THE GROUNDS (THAT)



ON THE GROUNDS (THAT) = AUX MOTIFS DE, POUR RAISON DE
  • An Australian court ruled in favour of global miner Xstrata on Tuesday in a case which sought to halt the company’s plans to build the country’s largest coal mine on the grounds that it would contribute to climate change.

  • Gupta’s defense lawyers will still have an opportunity to challenge particular Rajaratnam wiretapped recordings before trial on the grounds that they shouldn’t be admitted as evidence because he wasn’t a participant in the conversations.


Tuesday

GRAMMAR RECAP : TALKING ABOUT THE FUTURE

There is no future tense in the English language ('will' is a modal auxiliary verb, not a tense) and therefore a number of different structures are employed to refer to future actions or states:

Fixed Arrangements
    We are seeing our new provider this afternoon.


    Intentions
      We are going to cut costs by reducing headcount.


      Simple Predictions
        The markets will probably remain at this level until the end of the year.


        Predictions Based on Present Evidence
          No one seems to agree about anything; this is going to be a tough project.


          Spontaneous Decisions
            The fax isn't working? No problem - I'll scan the document and email it to him.


            Emphatic Language
              I promise that this will be done by the end of the day.


              Future Facts
                Our company will celebrate its 50 years of existence next month


                Schedules and Timetables
                  The meeting starts in ten minutes


                  Referring to the Natural Course of Events
                    This is your captain speaking We will be landing shortly at Heathrow airport.


                    Actions Happening at a Specific Time in the Future
                      I'm sorry, but at 3pm tomorrow I'll be sitting in a meeting. How about Friday ?


                      Making and Inviting Suggestions
                        What time shall we meet ? Shall we say 10 am ?

                        Monday

                        BUSINESS CORRESPONDENCE

                        The following expressions will help you to write business letters and emails:

                        Dear Sir or Madam.........................Yours faithfully
                        Dear Sirs........................................Yours faithfully
                        Dear Mr Jones................................Yours sincerely
                        Dear John.......................................Best regards

                        Following our recent telephone conversation...
                        Further to our recent telephone conversation...
                        Following on from our recent telephone conversation...
                        With reference to our recent telephone conversation...
                        I refer to
                        As agreed during our recent telephone conversation...
                        Thank you for your letter/email of 8 March 2011.
                        Thank you for your enquiry about...
                        I am writing to confirm/enquire about/inform you/complain about
                        I regret to inform you that
                        I am pleased to inform you that

                        I am writing concerning/regarding
                        Please find attached
                        I attach
                        Please find enclosed / Enclosed you will find (not emails)
                        I apologise for the delay in confirming the dates of the conference
                        Please accept my apologies for the delay in replying
                        We apologise for any inconvenience caused by this mistake.

                        I would be grateful if you could send me/confirm/reply
                        Would you kindly inform/forward/send...
                        Please note that these prices do not include...

                        We have yet to receive payment for our invoice No. 543TEW87. Please find a copy of the invoice enclosed. If this amount has already been paid, please disregard this notice.

                        I would appreciate it if you could settle this invoice at your earliest convenience.

                        Should you require any further information do not hesitate to contact me/my assistant

                        I look forward to hearing from you.
                        We look forward to seeing you at the conference.

                        EFFECTIVE MEETINGS

                        FIVE BUSINESS IDIOMS IN CONTEXT

                        • Let's have a brainstorming meeting and see if we can come up with some original ideas. 


                        • It's a bit of a problem at the moment, but I'm sure we'll be able to sort things out.


                        •  As we already have the sales meeting on Friday, I think it would be wise to bring forward the presentation to Wednesday.


                        •  How are the negotiations coming along ? Have you made any progress ? 


                        •  Everything was going smoothly when we suddenly came up against a problem.

                        Thursday

                        'FALSE FRIENDS' IN CONTEXT

                        The following sentences illustrate the correct usage of some problematic 'false friends'.

                        "Let's stop here. We'll resume the meeting after lunch."

                        "What we're looking for is someone versatile enough to work in different departments at the same time."

                        "What are the prospects for a sustainable economic recovery ?"

                        "Having unsuccessfully approached 8 banks with our business plan, we eventually gave up."

                        "Yes, I agree that investing in the commodities market would be more sensible at this stage."

                        "The formation of a new government could take a few weeks."

                        "Looking at the problem from the customer's perspective, might help us to understand what went wrong".

                        "We'll have to devise a strategy which will allow us to become a global brand rather than just a European one."

                        "Parking one's car in a car park is safer, albeit more expensive."

                        "Can we assume that this will be accepted by the board ?"

                        "There are 5 points on the agenda of tomorrow's meeting."

                        "While experts remain sanguine, ordinary investors were spooked by the scandal."

                        "Madoff's deception fooled many, including the SEC. He even deceived his friends and family."

                        "It's possible that the results will exceed expectations."

                        "A preview of the film, to which the media have been invited, will take place next week."

                        "We'll have to weigh up the pros and the cons."

                        "The rent that we'll have to pay will obviously depend on the location of the premises."

                        "AA and the Transport Workers Union have reached a tentative contract agreement."
                         




                        Tuesday

                        USEFUL EXPRESSIONS : POINT

                        There are a number of useful expressions in which the word 'point' is used :

                        1 The following expression may be used as a diplomatic way of expressing disagreement : "I take your point, but...."

                        2 If you feel that interlocutor is taking too long to explain himself/herself or is presenting an argument in a long-winded way, you can say :
                        "Please get to the point."

                        3 If you wish to indicate to your interlocutor that you are taking his/her arguments seriously, you may say :
                        "Point taken!" or "Good point!"

                        4 Should you wish to question the necessity of an action this expression may be employed :
                        "What's the point ?"

                        5 Equally, the following expression, similar in meaning to "It's not worth it", can be employed to express the futility of an action :
                        "There's no point meeting the client at this stage."

                        6 If you feel that a particular fact needs highlighting, you may say :
                        "I would like to point out that..."

                        7 In order to indicate that you will express yourself without too much preamble, particularly if the information that you wish to convey is of a serious nature, you can employ the following expression :
                        "I'll get straight to the point."

                        8 In order to return to the key arguments or facts during a discussion in which the participants may be deviating from the subject, you may intervene by saying :
                        "The point is...."

                        9 Equally, to remind the participants of the purpose of a meeting you can say :
                        "The whole point of this discussion is to come up with new ideas".

                        10 You may indicate that you agree with an opinion to a certain extent, i.e not 100% by employing the expression :
                        "I agree up to a point." or "He's right, but only up to a point."

                        Saturday

                        REGULATING BANKS


                        Watch this interview. What does the interviewee say about regulating banks ? What recommendations does he make ? What does he say about the rating agencies ? How does he feel about regulating compensation ?

                        Check the meanings of the following words and expressions:

                        mighty
                        to pick themselves up off their knees
                        What would she/he make of this ?
                        (to be)concerned about
                        to keep a lid on that
                        to prevent (that) from happening again
                        incentive systems
                        to steer and guide
                        to lessen
                        the key driver
                        to subsidise
                        decrying
                        households
                        cooking up
                        to have a stake (in)
                        focused on
                        to shape
                        to figure out
                        betting on
                        in turn
                        to be driven by
                        capital gains
                        endorsement
                        deeply worrying
                        to shrink
                        the top bracket
                        the same holds true
                        to be sued for negligence
                        to lead to
                        injecting more competition into
                        ...that has been developed over decades
                        overnight
                        to be stuck with
                        for the foreseeable future
                        to put too much of the blame on...
                        to let (someone) off the hook
                        It comes back to the fact that
                        (to be)worthwhile
                        to drill down
                        an outcome
                        within a framework
                        If you will (si on peut le dire)
                        to circumvent the rules
                        going forward
                        (to) undermine
                        to rely more on...
                        far-sighted
                        No matter how much...
                        to head off a crisis
                        (to) express great concern
                        to be empowered
                        I would differ with that
                        to fall victim to
                        to keep up with
                        to tame

                        Sunday

                        MEETINGS : GETTING STARTED



                        If you find opening meetings intimidating, have a look at the following model :

                        'Okay, everone - let's get down to business.
                        Everyone seems to be here, except Mike, who sends his apologies.
                        Did everyone get a copy of the agenda ? Good.
                        As you know, the purpose of this meeting is to come up with some ways of streamlining the recruitment process.

                        You'll see that there are 3 points on the agenda. Firstly, we'll review the current recruitment process and try to identify the main problems. Then, we'll hear from Sarah, who's been speaking to our consultants about some streamlining solutions. And finally, we'll discuss which solution would be the most appropriate for the group.

                        Okay, at this point, I'd like to hand over to Jack, who's going to outline the current recruitment process.'

                        Friday

                        WRITING FORMAL LETTERS


                        Look at the following example of a formal letter of complaint. Key words and expressions are highlighted in bold.

                        Dear Sirs,

                        I am writing to complain about a package holiday in Dubai that I booked with your company and from which I have just returned. Such was my disappointment with the holiday that I am demanding a full reimbursement of the £700 that I paid via your website on 17 May 2009. I am convinced that you will consider my demand to be totally justified when you read the following facts, which would put any reputable travel company to shame.

                        The outgoing flight from Heathrow Airport on 2 June, was delayed by some three hours and no effort whatsover was made by your representatives to keep us informed of the expected take-off time, nor was any explanation given for the delay. Moreover, in spite of the length of the delay, when we finally boarded the plane, which seemed to be old and poorly maintained, we were treated somewhat rudely by the cabin staff. To make matters worse, there was no in-flight entertainment and the in-flight meals were neither tasty nor fresh.

                        However, the most disappointing aspect of the holiday was the Beach View hotel, which your website described as a "luxurious palace with stunning sea-views, a private beach, superior comfort and haute cuisine". Firstly, I would like to draw your attention to the fact that the Beach View has neither a beach nor a view, unless your consider a series of office blocks to be a desirable view. Secondly, your description of the hotel as being "luxurious" is outrageous since the hotel offers rather basic three-star accommodation and is clearly designed for low-budget travellers such as students and junior sales reps. As for your description of the hotel restaurant as "haute cuisine", this is a downright lie which merits the attention of the Serious Fraud Office, as does your dishonest claim that the hotel has a private beach.

                        Given the serious nature of the facts that I have outlined above, I should be grateful if you would reimburse me the full cost of this disasterous holiday within seven days. Should you require any further information about my unpleasant experiences, both on the outgoing flight and in the hotel, do not hesitate to contact me.

                        I look forward to hearing from you.

                        Yours faithfully,

                        John Spears

                        Thursday

                        UBS, THE IRS AND SWISS BANKING

                        Watch this video and listen out for the following lexical structures:

                        To hand over
                        To be blacklisted
                        to shun
                        to stress
                        a crackdown
                        to look into
                        to be turned over
                        a whole bunch of
                        to pick up
                        on the heels of
                        to come clean
                        to come forward
                        a high stakes game

                        Sunday

                        VOCAB & PRONUNCIATION: ORDEAL

                        An ordeal is a difficult and sometimes harrowing experience. Someone who is taken hostage would go through an ordeal. The experience may be so unpleasant and painful that the person involved may not expect to come out of the ordeal in one piece. However, the noun ordeal may also be used to stress how complicated or time-consuming a particular task was:
                        "Obtaining a residency permit really was an ordeal".

                        Have a look at this video, which focuses on the pronunciation of this word:

                        Friday

                        GRAMMAR RECAP: PASSIVE STRUCTURES


                        Passive constructions are commonly used in business English. Look at the following examples and notice how they focus on the object and the action rather than who (the agent) is performing the action. Passive verb-forms can be used with most tenses and are often found in written English such as reports, as well as presentations and progress reports.

                        The engines are assembled here.

                        The Comet model-range is currently being updated.

                        The finished product was being painted when we noticed the problem.

                        The project will have been completed by the end of next month.

                        Customers are going to be informed about the problem in writing.


                        The following passive structures are commonly used in spoken English:

                        I've been told that my services are no longer required.
                        We've been advised to invest in something less risky.
                        She was warned about the risk of drinking too much.
                        I have been given 3 days to come up with a solution.

                        Friday

                        THIS WEEK'S VERB : TO DEEM


                        To deem means to consider, to judge or to have as an opinion. It is a formal word, more commonly found in written English and particularly in contracts, newspapers articles and essays.

                        Look at the following examples of the usage of the verb to deem :

                        "The authorities have deemed it wise to intervene in this case."

                        "I hope that my application will be deemed worthy of consideration".

                        "Do you really deem it necessary to make such drastic changes ?"

                        BUSINESS ENGLISH VOCABULARY



                        What do the words in bold in the following Financial Times article mean ?

                        European business got through previous crises with a mixture of restructuring, denial and government intervention. A similar outcome seems likely from this crisis even if the speed and scale of the downturn are testing companies as never before.

                        Take German private engineering companies, renowned for conservatism, which even in the middle of last year were bullish and saw their orders rising by 2 per cent. By November the monthly growth was minus 30 per cent; by January minus 42 per cent. Now, the groups are cutting jobs, investment and fighting for survival – as they are across Europe.

                        For many big European companies, the most significant event in the last decade was the shift in ownership from governments or other national companies to private, often foreign, shareholders. This has seen a big rise in stakes held by US and UK investors, leading in turn to a broad push for more “Anglo-Saxon” corporate policies, as many continental Europeans call them.

                        According to Gerhard Cromme, chairman of Siemens, foreign capital “revolutionised the way Germans do business”. Across Europe, companies were forced to adopt more shareholder-friendly strategies and boards came under pressure over corporate governance issues, prompting investor revolts at the likes of Eurotunnel, the channel tunnel operator, and Deutsche Börse, Germany’s stock exchange. Financing arrangements changed as local lenders proved less willing to prop up domestic groups and foreign banks flooded in.

                        How much of that is now likely to be rolled back? Already – as in most parts of the world – the state is more active, both in taking stakes in companies and prodding them to do what the authorities would like, such as a French suggestion that carmakers should close no domestic factories. Foreign lenders have withdrawn from many countries and banks are being encouraged to lend locally again.

                        Restructuring is likely to be a dominant theme, with millions of jobs to be cut as profits slide. The question is how radical that restructuring will be. Although the automotive industry may be prime among those needing a shake-out, government support could stymie that. “I am worried that a lesson could be just that ‘you are too big to fail’, like Opel [General Motors’ European arm], rather than ‘you are too good to fail’,” says a director of one carmaker. But big names will still disappear across the continent, as Woolworths has from UK retailing.

                        Strategy will be made with an eye not just on shareholders but also on what governments and workers want. Wendelin Wiedeking, chief executive of Germany’s Porsche, hopes the days of shareholders seeking to tell companies what to do are over: “Nobody’s system is perfect but hopefully some of the lecturing will die down now.”

                        The UK is also showing signs of a change. Jeremy Darroch, chief executive of BSkyB, the broadcaster controlled by Rupert Murdoch’s News Corporation, accepts that short-term financial return is not all. In almost continental European terms, he adds: “I think that means having a focus on our customers, it means having a focus on our employees and it means having a focus on the broader stakeholder groups.”

                        Corporate governance improvements could, however, be reversed. “There is a danger that corporate governance slips down the agenda,” says Hans Hirt of Hermes, the influential UK investor. Others fret that state intervention could slow the internationalisation of boards that Europe needs, leading instead to more national appointees.

                        Hubertus von Grünberg, chairman of ABB, the Swiss industrial group, fears a time of “Eurosclerosis” in which businesses muddle through rather than reinvent themselves. “Europe, instead of finding something new to get out of the crisis like the US and Asia will do, could in fact go backwards.”

                        Tuesday

                        MIND THE TRAP : NORMALLY


                        In English, normally can only be used to refer to what is (or isn't) the usual, normal situation. Look at the following examples :

                        You don't normally chew gum. Why are you doing it today ?

                        I don't normally wear a tie to work, but today I've got an important meeting with a client.

                        I'm sorry about this - we don't normally have problems with the lift.

                        Normally cannot be used to express probability as in the French 'il devrait normalement être à l'aéroport maintenant'. In English, we would say : 'He should be at the aeroport by now'.

                        Equally, we say : 'You shouldn't have any difficulty finding us as we're right opposite the station.'

                        Friday

                        THIS WEEK'S WORD : HENCE


                        Hence means 'that's why' or 'which explains'. It is a formal word that is usually found in written English.

                        Look at the following examples of the usage of hence :

                        Sales are continuing to fall; hence our decision to lay off 10 members of our sales team.

                        Global warming is having a serious impact and is even provoking natural catastrophes; hence the need to find more environmentally friendly sources of energy.